Frequently Asked Questions 

 

You have questions? We have answers!

Airport

Can I pay with cash?

What happens when my flight is delayed?

Alerts

Can I just turn off my phone and put it in checked baggage?

Can the phones be shipped as cargo on a plane?

Does that include Samsung Galaxy Note7 replacement devices?

How do I obtain more information?

If my Galaxy Note 7 smartphone is powered off the whole time, why can’t I bring it?

Then, how are recalled phones being returned?

What are airlines going to do?

What happens if I accidently take my phone on the plane?

What happens if I have my Samsung Galaxy Note7 with me and I refuse to hand it over?

What happens if I’m out of town and have my phone with me but have to get back?

What is the penalty for bringing a Samsung Galaxy Note 7 on abroad a flight?

What’s the danger to aircraft if my Galaxy Note7 smartphone is powered off?

When does the ban go into effect?

When does the prohibition go into effect?

Who is issuing the emergency order and what does it do?

Why are all Samsung Galaxy Note7 devices banned?

Will phones be confiscated by TSA or airlines if they are found?

Baggage

Are there size and weight limits for bags?

Can I bring a Balance Glider / Hoverboard on a Silver Airways flight?

Can I bring my wheelchair?

Does Silver charge a fee for checked bags?

How do I find my delayed bag?

I am a United MileagePlus® Premier member (i.e. Silver, Gold, Platinum, or 1K). Will my baggage fees be waived on Silver Airways flights?

I am not sure if I am traveling with any checked luggage. If I do, can I still pay for my bags at the airport?

Cars / Hotels / Packages

How can I book a car ?

Check-In

Can I get a Mobile Boarding Pass?

FlexSaver

Can I only change my flight for the same day as my original flight, and only to flights that cost the same or less than my original flight?

Can I only switch to an earlier flight, or may I take a later one?

Can I purchase FlexSaver for a sale fare?

Does FlexSaver only apply to roundtrip ticket purchases, or does it also apply to one-way tickets?

How much notice do I have to give that I want to change my flight?

If I miss my flight, can I use FlexSaver™ to switch to a later flight that day?

Is there an option or a fee that allows me to change my flight multiple times?

What happens if the flight I switch to is cancelled?

What happens if the same fare seats are not available on the new flight I want?

What happens to FlexSaver if I don’t use it?

What is the difference between FlexSaver and Allianz Trip Insurance?

Frequent flyers

Can I earn frequent flyer miles when I fly on Silver Airways?

How do I join the frequent flyer program?

Onboard

Reservations

Can I reserve a seat online after I book?

Can I still book my reservations with United?

Can I still make a reservation for flights operated by Silver in the Atlanta and Cleveland network cities?

How can I change or cancel my reservation online?

How do I make a booking for an unaccompanied child?

How do I make a reservation online?

I booked my reservation with a travel agency or online travel agency (e.g. Expedia, Orbitz, Travelocity). Why was my reservation changed?

I booked my reservation with United. Why was my reservation changed?

What are there US requirements to fly to Cuba set by the Dept. of Transportation?

What if I made a reservation to/from a city where service is being discontinued?

Who can I contact to re-confirm my reservations or if I have additional questions?

Sales and Email

How do I change my email preferences for your weekly sales emails?

SunPac

What is SunPac?

Travel Bank

What is Travel Bank?

Travel Insurance

Does Silver offer Travel Insurance?

Travel to Cuba

What are the travel authorizations in the Cuba program?

Do travelers who fall within the scope of a general license need to submit a written request to OFAC for permission to travel or conduct transactions?

Is travel to Cuba for tourist activities permitted?

What constitutes “a close relative” for generally authorized family travel?

Who is generally authorized to engage in travel and travel-related transactions for “journalistic activity”?

What constitutes generally authorized travel-related transactions for “professional research” and “professional meetings” in Cuba?

What constitutes “educational activities” for generally authorized travel and other transactions?

Are secondary schools and secondary school students permitted to engage in travel-related transactions under the general license for “educational activities”?

What constitutes “support for the Cuban people” for generally authorized travel and other transactions?

What constitutes “humanitarian projects” for generally authorized transactions, including travel-related transactions?

What constitutes “activities of private foundations or research or educational institutes” for generally authorized travel?

What constitutes “exportation, importation, or transmission of information or informational materials” for generally authorized travel?

Can I book a one-way ticket?

When should I arrive for my Cuba Flight?

What can/can't I bring to Cuba?

Can I bring my pet and/or emotional support animal to Cuba?